⚠️ DRAFT — Emrecan/billing to confirm before publish: the actual refund policy (window, conditions, e.g. "X-day money-back"), how a refund is requested (support email/ticket), the WhatsApp non-delivery auto-refund rule, and consumer-law wording for 🌍 UK/EU.

Can I get a refund?

{{CONFIRM: short statement of the refund policy — e.g. "If DietPal isn't right for you, we offer a refund within X days of your purchase."}}

How to request a refund

Contact our support team {{CONFIRM: via the contact option on this help center / support email}} and include:

• the email or phone number you purchased with, and
• your receipt or the charge date.

We'll process approved refunds back to your original payment method. Refunds can take {{CONFIRM: a few business days}} to appear, depending on your bank.

If you never managed to use DietPal on WhatsApp

A small number of WhatsApp accounts can't receive messages from businesses (a WhatsApp setting most people never hit). If that prevented you from ever using DietPal, {{CONFIRM: you're refunded automatically}} — you won't need to chase it. First, it's worth trying the quick fix in I'm not receiving messages from DietPal, which solves it for almost everyone.

Already cancelled?

Cancelling stops future charges but doesn't issue a refund for a charge already taken — request a refund as above. To stop renewals, see How do I cancel my subscription?