⚠️ DRAFT — needs deploy/auth + Emrecan to confirm before publish: the actual account-linking mechanism (how a web purchase under email A is matched to the WhatsApp/Telegram user) once the auth/OTP flow ships, and the exact self-serve steps vs. support-assisted linking.

I bought DietPal but it doesn't recognise me

If you've paid but DietPal greets you as a new user or says you don't have a subscription, it's almost always a simple mismatch — and it's quick to fix. (This is the single most common issue we see, so don't worry.)

The usual cause

You bought on the website with one email/phone, but you're messaging DietPal from a different one. Your subscription is tied to the details you purchased with, so DietPal can't see it until the two are matched.

The fix

1. Use the same {{CONFIRM: email / phone number}} you purchased with. {{CONFIRM: self-serve linking steps once auth/OTP ships — e.g. "send the email you paid with and confirm the code we send you."}}
2. If you used a different one by mistake, {{CONFIRM: how to re-link}}.

Still not recognised?

Contact support {{CONFIRM: via the contact option on this help center / support email}} with:

• the email/phone you paid with,
• the receipt or charge date, and
• the number/account you're messaging DietPal from.

We'll link your subscription manually and get you straight back in.