⚠️ DRAFT — Emrecan/billing to confirm before publish: exactly how a user reaches the Stripe customer portal (a link the bot sends on request? a link in the receipt email? an account page on the website?), the precise steps inside the portal, and the cancellation-confirmation wording.
How do I cancel my subscription?
You can cancel DietPal any time. You'll keep full access until the end of the period you've already paid for — cancelling simply stops the next renewal.
Where to cancel
DietPal is billed by card through the web (Stripe), not through the App Store or Google Play — so you cancel from your billing page, not your phone's subscription settings.
- {{CONFIRM: Ask your coach for your "manage subscription" link / open the link in your receipt email / sign in at the website billing page}}.
- On the billing page, choose Cancel subscription.
- Confirm. You'll see a cancellation confirmation {{CONFIRM: on screen / by email}}.
There's no cancellation fee, and you can resubscribe later any time.
What happens after you cancel
- You keep access until the end of your current billing period.
- You won't be charged again.
- Your data and plan are kept {{CONFIRM: retention policy}} in case you come back.
Want a refund too?
Cancelling stops future charges but isn't the same as a refund. If you'd like a refund for a recent charge, see Can I get a refund?