⚠️ DRAFT — needs WhatsApp live + confirm before publish: the live DietPal number / Telegram handle, exact retry/timeout behavior, and the support contact path.

I'm not receiving messages from DietPal

If your coach has gone quiet, it's almost always one of a few simple things. Work down this list.

On WhatsApp

1. Send DietPal a message first. On WhatsApp, a business can only reply inside a conversation you started. If you haven't messaged DietPal yet, send "Hi" to {{CONFIRM: DietPal number}}.
2. Check you accepted messages. If WhatsApp asked whether to receive messages from DietPal, make sure you tapped Allow.
3. Check your connection and that WhatsApp is up to date (update it in your app store).
4. Confirm the number is saved correctly: {{CONFIRM: DietPal number}}.
5. Still nothing? A small number of accounts can't receive business messages at all — see "Couldn't be delivered": accepting WhatsApp business messages.

On Telegram

1. Tap Start / send /start. Telegram bots can only message you after you start them.
2. Check you're on the official bot: {{CONFIRM: @DietPal handle}} (watch out for copycats).
3. Check your connection and resend your message.

Still stuck?

Replies usually arrive within seconds. If you've tried the above and DietPal still isn't responding, contact support {{CONFIRM: via the contact option on this help center / support email}} and tell us the channel (WhatsApp or Telegram) and the number/account you're messaging from.