A very small number of WhatsApp accounts — roughly 1 in 100 — are set up so they can't receive messages from businesses. If that's the case, DietPal's first reply never reaches you, through no fault of your own. Here's how to fix it.
The quick fix
- Send DietPal one message from your WhatsApp — open wa.me/15553221699 and say "Hi" — and accept any prompt to receive messages from it.
- Make sure WhatsApp is updated to the latest version.
- Send "Hi" once more.
For almost everyone, that's all it takes.
If it still can't be delivered
If your WhatsApp account genuinely can't receive business messages after the steps above, you have two options:
- Use DietPal on Telegram instead — your subscription works on both channels. Open @dietpal_bot, tap Start, and link your account with the "I already bought" flow (see I bought DietPal but it doesn't recognise me).
- Get a full refund — if DietPal never reached you, contact support ("Submit a request" or support@dietpal.net) and we'll refund you in full, no questions asked.
This is a WhatsApp account setting, not a DietPal limitation — but we'd rather make it right than leave you stuck.