⚠️ DRAFT — needs WhatsApp live + Emrecan to confirm before publish: the exact fix steps, and the auto-refund rule for accounts that genuinely can't receive business messages. This caveat should also appear in the Terms and on the support page.

"Couldn't be delivered": accepting WhatsApp business messages

A very small number of WhatsApp accounts — roughly 1 in 100 — are set up so they can't receive messages from businesses. If that's the case, DietPal's first reply never reaches you, through no fault of your own. Here's how to fix it.

The quick fix

1. Send DietPal one message from your WhatsApp ({{CONFIRM: number}}) and accept any prompt to receive messages from it.
2. Make sure WhatsApp is updated to the latest version.
3. {{CONFIRM: re-trigger step, if any}} — then send "Hi" again.

For almost everyone, that's all it takes.

If it still can't be delivered

If your WhatsApp account genuinely can't receive business messages after the steps above, DietPal can't reach you there — so {{CONFIRM: you're refunded automatically}} and there's nothing you need to chase. {{CONFIRM: alternatively, you can use DietPal on Telegram instead — see Getting started.}}

This is a WhatsApp account setting, not a DietPal limitation — but we'd rather make it right than leave you stuck.